Overview

• Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.
  
  To qualify for a return, your item must be unused, in the same condition as when you received it, and must be in its original packaging.
  
  Non-Returnable Items
  Certain types of goods are exempt from being returned, including:
  
  – Perishable Goods: Food, flowers, newspapers, and magazines.
  – Intimate or Sanitary Items: Health and personal care products.
  – Hazardous Materials: Flammable liquids or gases.
  
  Additional non-returnable items include:
  
  – Gift cards
  – Downloadable software products
  – Certain health and personal care items
  
  To complete your return, please provide a receipt or proof of purchase.
  Do not return your purchase to the manufacturer.
  
  Partial Refunds
  Partial refunds may be granted under specific circumstances, including:
  
  – Books with obvious signs of use
  – Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  – Items not in their original condition, damaged, or missing parts due to reasons not attributable to our error
  – Items returned more than 30 days after delivery
  
  Refunds
  Upon receipt and inspection of your returned item, we will notify you via email regarding the approval or rejection of your refund.
  
  If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
  
  Late or Missing Refunds
  If you have not yet received your refund, please follow these steps:
  
  1. Check your bank account again.
  2. Contact your credit card company. It may take some time for your refund to be officially posted.
  3. Reach out to your bank. Processing times may vary before a refund is posted.
  
  If you have completed all these steps and still have not received your refund, please contact us at {email address}.
  
   Sale Items
  Please note that only regular-priced items are eligible for refunds. Sale items are non-refundable.
  
   Exchanges
  We only replace items if they are defective or damaged. To initiate an exchange for the same item, please email us at {email address} and send your item to: {physical address}.
  
  Gifts
  If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the return value. Once the returned item is received, a gift certificate will be mailed to you.
  
  If the item was not marked as a gift or was shipped to the gift giver, a refund will be issued to the gift giver, who will then be informed of the return.
  
   Shipping Returns
  To return your product, please mail it to: {physical address}.
  
  You will be responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable, and if you receive a refund, the return shipping cost will be deducted from your refund.
  
  Depending on your location, the time it takes for your exchanged product to reach you may vary. For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  
  Need Help?
  For any questions related to refunds and returns, please contact us at {email address}. Our customer support team is here to assist you with any inquiries you may have. Thank you for your understanding and support!